Commercial service agreements24/7 leak response
Hail, straight-line wind or a hurricane band just crossed your building. Here is what to check, what to do first and how fast we can dry it in.
Look from inside and from the ground first. Do not send untrained staff onto a damaged roof.
Especially along exterior walls, skylights and rooftop unit curbs.
Perimeter coping or gravel stop that rattles, bends or has gaps after high winds.
Single-ply that lifts in wind can mean fasteners or adhesive have released.
Dents on HVAC fins, vents and gutters point to impacts the membrane also took.
Branches and blown debris cause ponding that adds weight fast.
Broken domes are both a leak and a fall hazard for anyone on the roof.
The first 48 hours shape both the interior damage and the claim file.
Move inventory and equipment away from active leaks, shut off power to wet areas and photograph water entry with time stamps.
Our dispatcher logs the site, access and urgency. Agreement customers are pre-assigned to crews before named storms.
Temporary membrane or tarps over openings, drains cleared, wet insulation flagged for removal.
Drone mapping, hail test squares, core samples and dated photos formatted for adjusters.
Report according to your policy terms and keep receipts for emergency work. See our insurance claims guide.
Temporary protection stops additional damage while the permanent repair is documented and approved.
Every storm visit produces a dated report with roof plan markups, test squares and cores.
Straight answers on bids, schedules, leaks and warranties. Still stuck? Our estimating desk answers the phone.
We provide documentation and meet the adjuster on the roof. Coverage decisions belong to your carrier; our content is general information, not legal advice.
Check your policy, but many commercial policies require prompt notice. Documenting within days protects your position.
Yes. Hail can fracture the insulation and cover board under a membrane that looks fine. That is why we use test squares and cores.
Call the leak line now, or request a survey if the roof is holding for the moment.
Free roof survey · Written proposal in 5 to 7 business days (sample)
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