Commercial service agreements24/7 leak response
Four kinds of coverage end up on a commercial roof project. Here is what each one actually does, what it never does, and how owners lose them.
A single project can carry three of these at once. Terms below are sample figures for this demo site; your certificate governs.
Materials and labor to repair leaks caused by defects or workmanship, with no dollar cap tied to the original contract price.
Issued by the membrane manufacturer after their own inspector signs off
Requires
Replacement material if the membrane itself fails. Labor to remove and reinstall is on the owner.
Issued by the manufacturer, usually on smaller or recover projects
Requires
Our labor to correct anything we installed incorrectly, including flashings, penetrations and sheet metal.
Issued by us, in writing, at closeout
Requires
Renewable coverage on a restoration coating, tied to the measured dry film thickness that was applied.
Issued by the coating manufacturer
Requires
Generalized from the manufacturer terms we see most often. Your certificate is the document that counts.
Typically covered
Typically excluded
Storm damage is an insurance matter, not a warranty matter. See insurance claims for how we document it.
Nearly every denied claim we have seen traces back to one of these five, and all five are boring and cheap compared to a roof.
We submit the manufacturer inspection, file the registration and hand you the certificate with the O and M binder. Nothing sits in a drawer waiting.
Every HVAC, electrical and telecom contractor going up there is a warranty risk. We install walkway pads at access points and photograph trade damage for back-charge.
Most NDL warranties require the owner to maintain the roof. Our service reports are formatted the way manufacturers ask for them.
Warranties generally require notice within a defined window. Our 24/7 desk logs the call with a timestamp so the record exists.
Most manufacturer warranties are transferable once, usually with a fee and an inspection. We coordinate that during diligence.
Asked most often by owners a few years into a roof, usually right after a leak.
It means the manufacturer's obligation to repair covered leaks is not capped at the original contract value. It does not mean everything is covered. Read the exclusions, the wind speed rating and the maintenance requirement on your certificate.
Call us first, 24/7. We respond, document the cause and determine whether it is a warranty item, a trade damage item or an owner item. If it is a manufacturer matter we file the claim on your behalf.
No, it usually depends on one. Most NDL terms state that the owner must maintain the roof and keep records. An undocumented roof is the easiest claim for anyone to deny.
Most manufacturer warranties allow one transfer, typically with a fee and a pre-transfer inspection. Our workmanship warranty transfers with the building when we are notified in writing.
Unapproved penetrations, repairs by another contractor using incompatible materials, sustained ponding from blocked drains, and no maintenance records. All four are avoidable.
Approved details, a manufacturer inspection at closeout and a maintenance record your carrier and your board can both read.
Free roof survey · Written proposal in 5 to 7 business days (sample)
We value your privacy
We use cookies to run this site, remember your preferences and understand how it is used.Cookie policy
